Products returned for a refund will be processed according to the doTERRA Returns Policy. For the full return policy, please click here.
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| Product Opened? |
Returned within 30 days of purchase |
Returned within 90 days of purchase |
Returned within 1 year of purchase |
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Yes
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100% Product Credit or 90% Refund
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Non-Refundable
|
Non-Refundable
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No
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100% Product Credit or 100% Refund
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100% Product Credit or 90% Refund
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90% Product Credit or 90% Refund
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Product Credit is money being refunded back in account credit that can be used on a future order. Also referred to as Store Credit or AR.
To return product for a refund or exchange, please refer to the following procedures:
Contact Member Services via phone, email, or chat to receive approval
- Phone: 1-800-411-8151
- Email: service@doterra.com
- Chat: Available 8:00 am–10:00 pm Mountain time
List name and ID number on the outside of the return shipment
Include original order number or a copy of the invoice inside return shipmentInclude a note indicating if you would like a refund, product credit, or exchange
For an exchange, please also list the items you would like to exchange for
Return the package in a way that is able to be tracked (recommended)
Note:
- Products that are considered seasonal, discontinued, limited-time offers (LTO), or special promotions are not subject to the Return Policy.
- Products purchased as part of a kit or package must be returned in its entirety.
- Return shipping costs are covered by the member.
